Update [ 6 ]
Date 2025-09-05 00:35:34 : Service Restored
Dear Customer,
We are currently completing our work and your service should be working as expected. Please verify your service status and advise us if there are any further issues.
Our partner provider managed to repair the damaged fibres and EuNetworks services restored.
Optical parameters are back to normal and we are pending final fix confirmation.
Your case is being progressed by the following operator:
Emil Georgiev
Customer Care Centre euNetworks
Please do not hesitate to contact us should you have any ideas or feedback to make your customer experience a better one.
*Customer’s will be charged for euNetworks‘ assistance if the problem is found to be outside of euNetworks‘ control.
Update [ 5 ]
Date 2025-09-05 01:56:54 : Progressing
Dear Customer,
We would like to inform you that splicing works are ongoing. You should see some of your services restored. Once engineers have completed their work, we will keep you informed.
Your case is being progressed by the following operator:
Dhia Elhak Touaiti
Customer Care Centre euNetworks
Please do not hesitate to contact us should you have any ideas or feedback to make your customer experience a better one.
*Customer’s will be charged for euNetworks‘ assistance if the problem is found to be outside of euNetworks‘ control.
Update [ 4 ]
Date 2025-09-05 00:07:08 : Progressing
Dear Customer,
According to our fibre provider, splicing work on site is still ongoing. As soon as your services are available again, we will contact you to verify this. We apologise for any inconvenience caused to your network.
Your case is being progressed by the following operator:
Dhia Elhak Touaiti
Customer Care Centre euNetworks
Please do not hesitate to contact us should you have any ideas or feedback to make your customer experience a better one.
*Customer’s will be charged for euNetworks‘ assistance if the problem is found to be outside of euNetworks‘ control.
Update [ 3 ]
Date 2025-09-04 23:02:04 : Progressing
Dear Customer,
We would like to inform you that our third-party fibre optic provider has located the fault near Eulau, Germany. Repairs have begun, but unfortunately, no restoration time has been set at this time. The next update will follow once new critical information become available.
Your case is being progressed by the following operator:
Dhia Elhak Touaiti
Customer Care Centre euNetworks
Please do not hesitate to contact us should you have any ideas or feedback to make your customer experience a better one.
*Customer’s will be charged for euNetworks‘ assistance if the problem is found to be outside of euNetworks‘ control.
Update [ 2 ]
Date 2025-09-04 19:10:02 : Progressing
Dear Customer,
Our 3rd party fibre supplier was engaged for investigation and we are pushing for immediate OTDR testing on site.
Further updates to follow.
Update [ 1 ]
Datum 04.09.2025, 20:52:50 Uhr: Bearbeitung
Sehr geehrte Kundin, sehr geehrter Kunde,
EuNetworks verzeichnet einen Netzwerkausfall seines WDM-Systems im Raum Erfurt.
Die Untersuchung läuft.
Hiervon ist leider auch unser Netz betroffen, bestehende Verbindungen können derzeit evtl. langsam sein und teilweise nicht aufgebaut werde.
Wir informieren Sie weiter-